Glassbox says it provides the technology, among many reasons, to help reduce app error rates. It allows companies to integrate its screen recording technology into their apps to replay how a user interacts with the apps. Glassbox is a cross-platform analytics tool that specializes in session replay technology. We found that none of the apps we tested asked the user for permission, and none of the companies said in their privacy policies that they were recording a user’s app activity.Įven though sensitive data is supposed to be masked, some data - like passport numbers and credit card numbers - was leaking. It follows an investigation by TechCrunch that revealed major companies, like Expedia, Hollister and, were using a third-party analytics tool to record every tap and swipe inside the app.
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